Office and service activities today represent an important source of potential for productivity improvement in companies worldwide.

The Problem

Less immediately visible on the shopfloor, waste and inefficiencies in service flows lead to long response times, poor service and customer quality problems. The result is the creation of a feeling of continual crisis management, and high but hidden costs.

The Solution

Value Stream Management is a structured approach to the analysis, improvement and management of the service flows of global organisation, to optimise global performance by:

- Focusing on the critical levers specific to each company flow

- Using visual techniques (Value Stream Mapping) to identify and share the critical issues approaches and improvement opportunities

- Implementing Lean techniques for lead time and cost reduction within a structured global approach